FAQs
GENERAL
Do you offer custom orders?
Unfortunately, we are currently only focusing on pre-produced products and do not yet support customer orders
How should I care for my Bookish Case products?
Our product is very durable but be careful not to leave it under direct sunlight for long periods of time or at excessive heat.
When will a product be back in stock?
We usually have a restock every month at the beginning of the month so don't worry if your favorite products are out of stock
Do you sell your products wholesale?
Certainly yes, we welcome bookish stores. Please send a message to hellobookishcase@gmail.com to discuss further
SHIPPING
How long does my order take to ship?
Orders ship out within 1-3 business days unless otherwise specified in the product listing. You will receive an email and tracking number at the time of shipment.
After placing an order, how long will it take for me to receive the goods?
This depends on your country. In addition to the process time of 1-3 business days, the shipping time is 7-15 business days for US, CA, AU and 5-10 business days for UK.
Do you ship worldwide?
Currently we ship mainly to US, UK, CA, AU, NZ, HK,... We can ship globally but to be sure, please message us first to ensure smooth shipping. benefit
How can I track the status of my order?
Please go to the Track order section on our site and fill in the tracking code we provide via email to check the order shipping status.
Why is my parcel stuck in transit for days?
There could be many reasons for this to happen. We have listed down some main reasons that could happen to your package being in transit for days. Even though what happens during the shipment is out of our control, we still try our best to support you if there are any issues.
- Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
- Wrong or incomplete address – This is the most common cause for undeliverable shipments. You should always double–check if your address has all the necessary details for it to be transported at checkout. Contact the courier company on your order tracking link once you have realized that your order has some incomplete or wrong details written. The courier company will review it and make the changes if possible.
- Improper packaging – This does not only apply for the safety of the goods, but also for the safety of the staff taking care of your package. Therefore, if your package shows any signs of damaged or broken items inside, the courier will most likely stop its transit. We always have policies for this case.
- Lost package – This is something you would not want to hear. But unfortunately, it is something that could indeed happen. You can start a claim procedure if your package is lost and ask for a replacement/refund.
- Customs clearance – In general, items shipped to/from countries within the US/GB/EU/AU, do not need special documentation, unless the shipment is a matter of state monopoly or contains prohibited and restricted items. However, if the package is shipped from/to a country outside of the US, EU, then the customs declaration should be provided. Failure to provide the necessary documentation will have your shipment further stuck in transit.
Manage & Cancel Order
Can I change my shipping address after placing the order?
1. Within the first 2 hours after placing the order
Please send us an email to hellobookishcase@gmail.com as soon as possible with the correct order information, we will edit it for you.
2. After 2 hours of placing the order
After this time, the order processing has already taken place, so we cannot edit the order anymore
How to cancel my order?
Within 2 hours of placing your order, please message us at any time if you change your mind and want to cancel your order, we will be happy to oblige.